Terms & Conditions
Shipping and tracking: Every order is sent out with tracked shipping. UK orders receive premium next-day delivery, while tracking codes are emailed to international orders when dispatched.
Quality control: Our team guarantees that all products are subjected to comprehensive quality inspections before being sent out. If you happen to receive a defective product, please contact our customer service team right away at enterthehajistore@gmail.com.
Refunds can only be processed for defective items.
Shipping Timeframes: Standard UK shipping is done using Royal Mail 1st Class and should arrive within 5 business days, unless Haji is occupied and in such case, you will receive a notification. Typically, international shipping takes anywhere from 5 to 10 business days, depending on the time it takes for customs processing.
Defective Products: If you receive a defective item, you must return it within 14 days of purchase in its original condition and suitable packaging. Customers will receive a refund for their purchase upon receipt. Postage is not included.
We aim to represent colours as accurately as we can on our website, but differences may arise from device settings and lighting.
If we can't fulfill an order, customers will be notified and refunded promptly.
Spelling Name: Customers are advised to give their name in Arabic script for accurate spelling. Errors in the spelling of English names are not eligible for a refund.
Changes to the terms and conditions may be made at our discretion.
Quality control: Our team guarantees that all products are subjected to comprehensive quality inspections before being sent out. If you happen to receive a defective product, please contact our customer service team right away at enterthehajistore@gmail.com.
Refunds can only be processed for defective items.
Shipping Timeframes: Standard UK shipping is done using Royal Mail 1st Class and should arrive within 5 business days, unless Haji is occupied and in such case, you will receive a notification. Typically, international shipping takes anywhere from 5 to 10 business days, depending on the time it takes for customs processing.
Defective Products: If you receive a defective item, you must return it within 14 days of purchase in its original condition and suitable packaging. Customers will receive a refund for their purchase upon receipt. Postage is not included.
We aim to represent colours as accurately as we can on our website, but differences may arise from device settings and lighting.
If we can't fulfill an order, customers will be notified and refunded promptly.
Spelling Name: Customers are advised to give their name in Arabic script for accurate spelling. Errors in the spelling of English names are not eligible for a refund.
Changes to the terms and conditions may be made at our discretion.